Megapari Customer Support
We at Megapari Kenya want our users to have the best time possible, but in some cases you may come across technical issues or similar problems. In that case, we highly recommend using our customer support team. It is optional 24/7 meaning you will get answers to your questions at any time of day, and no matter which kind of question you may have, we’ll make our best to solve your issue as quickly as possible.
If you have a problem that doesn’t require an immediate solution, we advise you to use our email which is [email protected]. Send us the problem you’ve faced from your email, preferably the one you used for registration, and we will check it and come back to you with a detailed explanation on how to fix your issue. To get the answer more quickly and with better explanations, you should:
- Use a clear subject. Make sure that the issue you’ve faced is explained in detail and clearly;
- Include your account details. By doing so, we will be able to check the problem in our database in your account directly;
- Be polite and patient. We understand that facing a problem is not the best of things, but you should be polite and respectful and not get consumed by emotions;
- Attach relevant screenshots. Thanks to that we will be able to see and understand the problem more clearly.
Live Chat
If the issue you’ve faced is not that serious and can be fixed quickly, it’s best to use our live chat. It operates 24/7 and is available from any page of the website. By opening it the box will open where you can just explain the problem you’ve faced. We will attach a support agent to you which will be helping you until the problem is fully fixed. If something else happens, you can easily use the live chat again immediately.
FAQ
In Which Languages is Megapari Support Available?
You can use our support chat in English, Swahili and 10 more languages.
How Fast Does Megapari Support Team Respond to Queries?
We make sure to answer the questions as quickly as possible. Live chat is answering immediately while email takes a little bit more time.
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